Because my limited time these days, I had the opportunity to take a look a this great post by Ken Camp just today. He basically takes some of the great Voice 2.0 services available today and drafts a couple of scenarios that can become reality in the near future. In this perspective, relevence, presence and availability become “responsivness” here.
But at the core, it’s not relevance. It’s not presence. It’s not availability. What it is, is responsiveness. Communications at the speed of thought. It’s universal accessibility. I remember years ago when I proposed telecommuting inside AT&T. The fear was that customers wouldn’t like talking to me at home. The truth was quickly noted. I became the most accessible person.
Let’s go forward. Let’s think big. Let’s take some of the services mentioned by Ken and let’s think for a while that fixed lines don’t exist any more. Let’s think mobile.
If I put together Iotum, Talkplus, SightSpeed, GrandCentral and many others together, I see the hottest, most useful, most flexible and coolest mobile video/voice service ever.
Think of a single mobile device, with multiple identities on it, with an easy to use menù to configure your availability rules for any identity, with the best of breed video client, no numbers but nicks, voip capabilities integrated into any web page, click to call everywhere, contact lists stored remotely with rich presence information with a spotlight-like tool to quickly browse them, identities which change automatically depending on my position (at home, at my desk…)… am I dreaming ?!?
I look forward to seeing Voice 2.0 players working together in order to create the basis for Voice 3.0, I look forward to seeing internet-minded mobile operators catching this opportunity, where, as Ken states, the keywork is “responsivness”, communication at the speed of thought, with your personal-multimedia-mobile device.
This post was written by
Luca Filigheddu – who has written 2313 posts on Tech Genial.
Twimbow CEO, blogger, , geek, early adopter, italian, san francisco, twitter addict, piano player, taekwondo, love gadgets, proud dad and husband.
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Luca...I'd go one step further. It's not responsiveness, its the ability to communicate. Period. Too many devices, networks, services and platforms have made it more difficult to communicate and have led to the need for presence, relevance, etc. Going back to the basics and make it easy to communicate is where Voice 2.0 and 3.0 should be. We believe in a single point of contact that will find you at any end point you choose, that provides control, privacy, screening and unified messages, as well as the ability to customize the experience for each caller based on who they are. Giving the user the ability to know who's calling and even why they are calling will make it much easier to deliver the basic promise of communications.
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